Are you communicating effectively when it comes to time management, scheduling and collections?
I qualify effective communication skills by asking the right question the right way. So I have two rules of thumb. Don’t ask yes no questions.
So it’s about how to say what you say. And not asking yes/no questions and offering a couple of options. if you can remember those things, every single arena that you communicate in will be very much more effective.
Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 32 years of dental experience and consults and speaks nationally and internationally. She is the new owner and CEO of The Speaking Consulting Network, and a member of ADMC and AADPA.