GOTT Podcast

My Journey in Dentistry and Business Tips with Dr. MaryJane Hanlon

August 4, 2019
Join us on today’s show where Dr. MaryJane Hanlon shares her journey in the dental profession, her challenges and her successes.  Great insight! Having more than a passing interest in dentistry as a young girl, Dr. MaryJane Hanlon began her career at 14 years old in an orthodontic office as an extra set of hands for the assistants.  From there, she worked as a dental assistant, ran the front desk of an office, became a dental hygienist and worked in the profession for 15 years followed by dental school to finally fulfill her long-term goal of becoming a dentist. Currently she is the Associate Dean of Clinic Affairs at Tufts University School of Dental Medicine where she manages the clinical operations across the school.  In addition, she is actively involved in organized dentistry both at the state and national level.  Nationally she serves on the Membership Committee of the American Dental Association and locally she serves as the current Vice President of the Massachusetts Dental Society.

Why Victory and Defeat Have No Place In Your Practice

July 31, 2019

Today I’d like to talk to you about why victory and defeat have no place in your practice. We want to get rid of the idea that victory and defeat even have a place in your practice in any way, shape, or form. Every situation in life, we deserve only one response. Fascinating. Whether it’s a victory or defeat, respond first with, fascinating. Then, respond with, how did it happen?

If the person who was defeated in some way started with fascinating, how did that happen? Immediately, they’re trying to figure out how to keep from repeating that again. And if someone who thinks they want it, they perceive it as a victory.

How to Break Through the “Noise” Today to Connect and Communicate with Your Patients w/ Mike Buckner

July 28, 2019

Today I’m speaking with Mike Buckner about marketing and a different spin on marketing. We talk about how the best marketing you can ever do is to deliver your services incredibly well. How can we break through the “noise” today to connect and communicate with our patients? Mike is sharing with us some amazing ways to do so.

Mike Buckner has been working in the Dental Technology Field for 8 years.  He is currently the Director of Business Development for Weave and continues to share with offices how to stay relevant in today’s overwhelming communication channels.  He has twin boys at home that have enough energy to power a city, and a wife that knows just how to handle them.

How to Double Your Dental Practice Without Gaining Any New Patients w/ Bill Moore

July 24, 2019

Double your dental practice without gaining any new patients? How do you, why would you even, and how are you going to do this? The answer is simple, dental photography. If you leverage them properly, it will help you increase treatment acceptance

Bill Moore brings 20+ years of experience in business consulting, business development, sales, and photography to bear on the problem of increasing treatment acceptance through the use of digital imaging. Bill has developed a simple but powerful workflow that has helped hundreds of dental professionals easily make high-quality intraoral and extraoral images. Through his website,, Bill provides guidance on the cameras that make the best investment, instruction on how to set up and use them, and how to best leverage images with patients to provide an impressive ROI.

Is Your Website Actually Working For You? With Beth Bogan

July 21, 2019

Today I am talking with Beth Bogan on websites. Is your website actually working for you? Websites can be an incredibly huge waste of time, energy and money. So this is a great question. Is your website actually working for you? What does it mean by working for you? How do we know it’s working?

Beth and her sister Joanne co-founded Ace Chat – and believe in creating relationships that offer patients the opportunity to receive the care they need, deserve, and desire – all through online chat.  Since 2011, they have relied on their combined and extensive customer service backgrounds to create a customized chat for dental practices.  Patients can ask questions in real-time and receive answers from the experienced Ace Chat team – all of whom are located here in the US and trained in the dental industry.

How Dental Practices Can Use Their CPA to Their Advantage to Increase Their Profits w/ Craig Cody

July 17, 2019

Today I’m talking with Craig Cody about how dental practices can use their CPA to their advantage to increase their profits. So how is it? How can they use a CPA to increase their their profits?

Craig Cody is a Certified Public Accountant, Certified Tax Coach, Business Owner and Former New York City Police Officer with 17 years experience on the Force. As a Certified Tax Coach, Craig belongs to a select group of tax practitioners throughout the country who undergo extensive training and continued education on various tax planning techniques and strategies to become, as well as, remain certified. Craig has just written his 3rd book: The 12 Biggest Tax Mistakes That Cost Dentists Thousands.

How To End Up In A Better Place Next Year – Obstacles vs Problems

July 14, 2019

Everyday we are faced with obstacles vs problems. If we focus on the problems, we end up in the same place next year. If we focus on the obstacles, we are assured of ending up in a much better place 12 months later.

Why is it important to clearly see the difference between obstacles and problems? So that you can focus on the one or two things you need to get done in order to be in a different place next year.

The Silent Equity Partner You Didn’t Know You Had w/ Cheryl Donahue

July 10, 2019

Today we’ll discuss ways to save money on your merchant services and how to plug up the revenue leaks that cause profit loss. This is one of those business things that nobody went to dental school to figure out it.

Cheryl Donahue is the Director of New Business at Merchant Advocate. She has 22 years of experience in the merchant services industry with the last eight years focused almost exclusively on dental practices. Cheryl has provided consulting services in many areas including Payment Card Compliance, HIPAA Security Rule Compliance, Merchant Agreement Contract Negotiations, Rate and Fee Expense Reduction and Software and Equipment Integration for Practice Management Software.  She is a proud member of the Academy of Dental Management Consultants and currently lives in beautiful Erie, Colorado with her son, Parker.

Stimulating Your Team to be Leaders of Their Own Practice Responsibilities w/ Dr. Gordon Christensen

July 7, 2019

Why stimulate your team to be leaders? Why do we want to do it? There are many, many reasons. There are organizational reasons, financial reasons, goodwill reasons and overall teamwork reasons.

Dr. Gordon Christensen is Founder and Chief Executive Officer of Practical Clinical Courses(PCC), Chief Executive Officer of Clinicians ReportFoundation(CR),and a Practicing Prosthodontistin Provo, Utah.

Early in his career, Gordon helped initiate the University of Kentucky and University of Colorado dental schools and taught at the University of Washington.

Currently, he is an Adjunct Professor at the University of Utah, School of Dentistry.  Gordon has presented thousands of hours of continuing education globally, made hundreds of educational videos used throughout the world, and published widely.

Money AND Time versus Money OR Time? With Sameer Bhasin

July 3, 2019

That’s right. Let’s get money and time. That’s where you can create significant lives. The question is, do you get money AND time? Or is it that you get money OR time from your practice?

Sameer Bhasin, VP of Alliance at CareCredit, is dedicated to working with dentistry’s key opinion leaders and leading educators.  One of Sameer’s key initiatives is to gather the latest insights, ideas and practical tools presented at dental meetings and conventions, so he can help the doctors and their teams increase “recommended” patient care.

Episodes featuring Chuck by himself (with no guest interviewed) will include the title along with, in the bottom of the episode image, the book that the content relates to:
MMIKYB (Making Money Is Killing Your Business)
WEAAABI (Why Employees Are ALWAYS A Bad Idea)

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