GOTT Podcast

How to Hire a Full-Time Employee for Less Than One Part-Time w/ Beth Bogan

May 15, 2019
Expand your office hours and provide real-time help to your patients with a professional and HIPAA trained customer service team. Show patients when they’re coming to your website that they are significant, that they matter that their concerns matter, that their fears that they feel are silly and embarrassing, are understood by the practice.  Give the opportunity for chat with a company who wants to work on your behalf and not just do the boxing or the outsourcing thing where there’s very little information known, shared and gained. And what we really want to do is be treated like part of the anonymous team. We get to know that practice and really understand and dial down on what the patient needs. We make them feel welcome and cared for. Beth Bogan Owner, Ace Chat Denver, CO Beth and her sister Joanne co-founded Ace Chat – and believe in creating relationships that offer patients the opportunity to receive the care they need, deserve, and desire – all through online chat.  Since 2011, they have relied on their combined and extensive customer service backgrounds to create a customized chat for dental practices.  Patients can ask questions in real-time and receive answers from the experienced Ace Chat team – all of whom are located here in the US and trained in the dental industry.

What to do When Team Performance Lags – HCD Leadership vs LCD Management

May 13, 2019

It’s no wonder for years survey companies like Gallup consistently report that only 30% of team members feel engaged and are participating in their workplace.  70% are disengaged, disconnected, merely going through the motions and phoning it in.  They’re fully codependent. They are physically present but mentally absent. And they’ve learned to be that way from managers lording over them not trusting that people are not generally stupid and lazy. We make them that way by managing them instead of leading them. People will raise themselves to our lowest expectations of them.

Higher Revenues Through Better Communication

May 8, 2019

Are you communicating effectively when it comes to time management, scheduling and collections?

I qualify effective communication skills by asking the right question the right way. So I have two rules of thumb. Don’t ask yes no questions.

So it’s about how to say what you say. And not asking yes/no questions and offering a couple of options. if you can remember those things, every single arena that you communicate in will be very much more effective.

Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management.  Lois has over 32 years of dental experience and consults and speaks nationally and internationally.  She is the new owner and CEO of The Speaking Consulting Network, and a member of ADMC and AADPA.

The Importance of Networking & Mentorship for the New Dentist w/ Anne Duffy

May 5, 2019

It’s never too early to begin finding a mentor and looking for that person or people in your life that are going to be able to help you reach your goals.   So I think this is really important and what you’re talking about because we have this saying everybody needs a place to go where they can say three magic words. I don’t know.

How do we begin networking when we were freshmen in dental school? And if you’ve been out for 20 years, why should I start networking now?

Anne Duffy is a graduate of The Ohio State University and a practicing Dental hygienist in Charlotte, NC. She is the owner, editor and publisher of Dental entrepreneur magazine with the goal of providing new dentists the assistance they need to maximize their careers as successful businessmen and women serving their profession. Anne’s newest creation is DeW Lifemagazine (standing for Dental entrepreneur Woman). She is a cultural activist leading a movement to inspire, highlight and empower all women in dentistry.

Relationship Building is Key! With Dr. David Rice

May 1, 2019

How to get your team to participate and share in building a great practice, a culture where people are self-managed…everyone is a leader.

Dr. David Rice is the Founder of the nation’s largest student and new dentist community, igniteDDS and he travels  the world speaking, writing and connecting today’s top young dentists with tomorrow’s most successful dental practices.  He also maintains a team-centered, restorative and implant practice in East Amherst, NY.  With 23 years of practice in the books, he has completed curriculums at the Spear Center, The Pankey Institute, The Dawson Center and the school of hard knocks…

101 Ways to %#@! Up Your Dental Career Part 2 w/ Dr. Sten Ericson

April 28, 2019

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Outside Eyes, Soft Skills, and Knowing Your Limits.

These are 3 keys to success that we will explore today. Understanding that as the business owner, you need to be able to nurture talent, create an environment of trust, and follow through on your vision, is just about as important as all of the process that you have in place. People have an annoying habit of being human, but we are here to help you navigate the water of business ownership with ease.

By bringing outside eyes into your business, you will find ways to grow your business!

Dr. Sten Ericson owns 2 practices with a team and patient base that has quadrupled in size over the last 4 years. He is a Kois graduate and a board member of the AACD’s Public Education Committee, along with maintaining memberships with a variety of dental academies. He and his wife reside in Santa Barbara with their 2 boys.

The Importance of Relationship with the Team and with Patients with Dr. Wayne Kerr

April 24, 2019

There’s no question that dentistry is all about establishing long term relationships. People buy from people they know, they like and they trust.  Let’s provide our patients with a mountaintop experience from beginning to end. And that requires the engagement of every member of your team.

Dr. Wayne Kerr earned Mastership in the Academy of General Dentistry and was honored in 2011 with its presentation of the Life Long Learning and Service Recognition Award.

He has been awarded Fellowship in both the American and International Colleges of Dentistry, as well as the Pierre Fauchard Academy.

Dr. Wayne is a member of the Hinman Dental Society, an Honored Fellow of the Georgia Dental Association, and an Adjunct Associate Professor for the University of Alabama’s School of Dentistry in Birmingham.

Whether he’s in the operatory or speaking to other professionals, his goal is to advance the profession to better serve his fellow man.  Learn more about Dr. Kerr at

The importance of having a “Big Why” to Guide Your Business w/ Duane Tinker

April 21, 2019

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Everyone knows that having a “Big Why” is incredibly important, but how does that translate into your business? As Duane says, “Your Big Why gives you a sense of fulfillment from what you’re doing.”

Duane Tinker is a nationally renowned consultant who helps dentists establish and maintain their compliance and risk management programs. Duane has inspected hundreds of dental offices and thousands of dental records. He is a Subject Matter Expert sought by attorneys nationwide who represent dentists in civil and criminal Medicaid related actions. A former state board investigator turned consultant “Tink” applies his knowledge and experience to helping make dental offices safer for dentists, their patients and staff. Tink also has a podcast called Talking With The Toothcop. You can find it on iTunes or at

How to Get Your Entire Team to Share in Building a Great Practice with Dr. Gordon Christensen

April 17, 2019

What does true leadership in a practice look like?  When we go to dental school, we’re not taught how to run a business. We’re not taught how to delegate.  We are taught that everything revolves around us and how important we are to the practice. So we get the wrong idea of how to run a practice and feel that we have to make all of the decisions ourselves.  Why are dentists so bad at delegating?

Dr. Gordon Christensen is Founder and Chief Executive Officer of Practical Clinical Courses(PCC), Chief Executive Officer of Clinicians ReportFoundation(CR),and a Practicing Prosthodontistin Provo, Utah.

Early in his career, Gordon helped initiate the University of Kentucky and University of Colorado dental schools and taught at the University of Washington.

Currently, he is an Adjunct Professor at the University of Utah, School of Dentistry.  Gordon has presented thousands of hours of continuing education globally, made hundreds of educational videos used throughout the world, and published widely.

Think Like A Journalist – Practice Building & Strategic Planning w/ Carrie Webber

April 14, 2019

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Yes you are a Dentist, you came up through school, it’s what you know, and what you love. However, now you own your practice, or maybe multiple practices and that makes you a business owner. While we all love our craft, we need to take some time and think like a business owner, just enough to make your life easier and better.

Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Carrie is a contributing author to multiple publications on the topics of dental business, leadership and team development, as well as a presenter on these topics to dental professionals nationwide.

Episodes featuring Chuck by himself (with no guest interviewed) will include the title along with, in the bottom of the episode image, the book that the content relates to:
MMIKYB (Making Money Is Killing Your Business)
WEAAABI (Why Employees Are ALWAYS A Bad Idea)

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